An incident management process is a set of procedures and actions taken to respond to and resolve critical issues. Only such issues that are noticeable by external or internal end users of Knoema and significantly impact the user experience are qualified as Incidents.
5 Steps of Incident Management
Incident Manager: Alexey Matyukhin (Unlicensed)
Responsibilities of Incident Manager: Collect information about open incidents and communicate the status to CSM team in #platform-support Slack channel.
Incident Team: Konstantin Trukhin (Unlicensed) Alexey Matyukhin (Unlicensed) Vyacheslav Lopaev Denis Cheplygin (Unlicensed)