Page Comparison

1 Whole Platform - Critical

• Critical client service or its critical client components are not responding

• Users are cannot complete routine tasks.

• Restarting the services or servers do not help

• Client data lost

• Confidential or Sensitive data leak

• Workaround is not available

Every 30 min

2 Platform - High

• Critical client service or its critical client components are not accessible for some of the clients

• Critical client service response is heavily delayed (load time increased 200%)

• Users cannot normally complete most typical tasks

• Restarting the services or servers helps only for short time

• Workaround is available

Every hour

3 - Medium

• Either a high value customer reported the issue as critical

• The issue impacts some very common capability of the

• critical client service and is noticeable by many customers

• Critical client service response is delayed but it is not prevent clients of using the service

• Restarting the services or servers solve the issue

• Workaround is available

Twice a day

4 - Low

• Certain non-critical components of the

• service are not functioning normally but the issue was reported by some customers already

Daily

• Issues appears sporadically and and do not influence many clients

• The issue has not been reported by users and doesn’t impact any important components or performance of the

• critical service

Daily